We currently ship to the United States and many international destinations. Shipping options and delivery times are shown at checkout.

What shipping methods do you offer?
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‍All orders placed on our website are shipped directly by our fulfillment partner. We primarily use trusted international carriers such as DHL, UPS, or equivalent local carriers depending on the destination. Available shipping options and estimated delivery times are displayed at checkout.
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How long does it take to ship my order?
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Orders are processed and shipped Monday through Friday, excluding public holidays.
Order preparation begins as soon as your payment has been successfully validated by our security and anti-fraud systems. Orders placed before midnight and successfully approved are typically prepared and shipped the next business day.
Orders placed on weekends or public holidays are processed on the next business day.

If customs duties or import fees apply to your order, these charges are the responsibility of the customer.

‍Delivery times vary depending on the destination and the shipping method selected at checkout.Once your order has been shipped, estimated delivery times are generally between 5 and 10 business days. Please note that delivery times may vary due to factors beyond our control, such as customs clearance, local carrier delays, weather conditions, or peak shipping periods.You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched, allowing you to follow your package until delivery.

Delivery times vary depending on the destination and the shipping method selected at checkout.Once your order has been shipped, estimated delivery times are generally between 5 and 10 business days. Please note that delivery times may vary due to factors beyond our control, such as customs clearance, local carrier delays, weather conditions, or peak shipping periods.You will receive a shipping confirmation email with tracking information as soon as your order has been dispatched, allowing you to follow your package until delivery.

All orders placed on our website are shipped directly by our fulfillment partner. We primarily use trusted international carriers such as DHL, UPS, or equivalent local carriers depending on the destination. Available shipping options and estimated delivery times are displayed at checkout.

Orders are processed and shipped Monday through Friday, excluding public holidays.
Order preparation begins as soon as your payment has been successfully validated by our security and anti-fraud systems. Orders placed before midnight and successfully approved are typically prepared and shipped the next business day.
Orders placed on weekends or public holidays are processed on the next business day.

If your order has not yet been processed or shipped, we may be able to update your shipping address. Please contact our customer support as soon as possible after placing your order with your order number and the correct delivery details.Once an order has been processed or shipped, we are unfortunately unable to modify the shipping address. In such cases, we recommend contacting the carrier directly once tracking information is available.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to follow the status of your delivery in real time.If you have not yet received a shipping confirmation, it means your order is still being processed. If you have any questions or believe there may be an issue, please contact our customer support with your order number.

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.If you have not received this email, please check your spam or junk folder. If you still cannot find your tracking information, feel free to contact our customer support with your order number, and we will be happy to assist you.

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link. By clicking on this link, you can follow the progress of your package in real time.You can also track your order by entering your tracking number directly on the carrier’s website. If you experience any issues with tracking or need assistance, please contact our customer support with your order number.

Tracking information may take up to 24 to 48 hours to become active after your order has been shipped. During this time, the tracking number may appear invalid or inactive.If your tracking number still does not work after this period, please contact our customer support with your order number. We will be happy to check the status of your shipment and assist you further.

If your tracking information indicates that your package has been delivered but you have not received it, we recommend first checking with neighbors, household members, or your building’s reception or mailroom, as the package may have been left with them.You should also verify that the shipping address provided at checkout is correct. If you are still unable to locate your package, please contact the carrier directly for more details. If the issue remains unresolved, reach out to our customer support with your order number so we can assist you further.

To be eligible for an exchange or return, items must be unused, in their original condition, and in the original packaging. Return requests must be made within a specified return window from the date of delivery.

Certain items may not be eligible for return or exchange for hygiene or safety reasons. Return shipping costs may apply unless the item is defective or incorrect.

To initiate a return or exchange, please contact our customer support with your order number and the reason for your request. Our team will provide you with further instructions.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect. In such cases, we will cover the return shipping costs.We recommend using a trackable shipping method when returning an item, as we cannot be held responsible for returns that are lost in transit.

To request an exchange or return, please contact our customer support within the applicable return period and provide your order number along with the reason for your request. Once your request has been reviewed and approved, we will send you detailed return instructions. Please do not return any items without prior authorization, as unauthorized returns may not be accepted or refunded.

The return address depends on the product and the fulfillment location. Please contact our customer support before sending any item back, and we will provide you with the correct return address and instructions. Please do not send returns to the shipping address shown on your original package unless you have received confirmation from our support team.

Refunds are issued once the returned item has been received and inspected. To be eligible for a refund, items must be returned in their original condition, unused, and in their original packaging, within the applicable return period. Refunds are processed to the original payment method used at checkout. Please note that original shipping costs are non-refundable, unless the return is due to a defective or incorrect item. Processing times may vary depending on your payment provider.

Items purchased at a discounted price or during a promotion are not eligible for a refund, unless they are defective or incorrect. This policy is in line with standard retail practices. If you have any questions regarding a specific item or promotion, please contact our customer support before completing your purchase.

Shipping fees are non-refundable. This includes the original shipping costs paid at the time of purchase. Shipping fees will only be refunded if the return is due to an error on our part, such as a defective, damaged, or incorrect item.

To request a refund, please contact our customer support within the applicable return period and provide your order number along with the reason for your request. Once your request has been reviewed and approved, you will receive instructions on how to return the item if required. Refunds are processed after the returned item has been received and inspected, and are issued to the original payment method used at checkout.

Once a refund has been approved, it may take several business days for the funds to appear in your account, depending on your bank or payment provider. Please note that processing times vary by payment method, and some refunds may take up to 5 to 10 business days to be completed. If you still have not received your refund after this period, we recommend contacting your bank or payment provider. If the issue persists, please contact our customer support with your order number, and we will be happy to assist you further.